FAQs

A pre-order occurs when we have incoming stock that has not yet reached our fulfilment locations. You can still order these products and we will ship as soon as stock arrives. This is usually on, or close to the specified date on the product page. 

Orders usually ship within 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination. 

Please note if you order multiple items in a single order, items may ship from multiple locations depending on stock availability. We do this to ensure you receive your full order as fast as possible.   

Delivery timeframes vary depending on your location. If you select express shipping, you can expect your order to arrive within 2 to 3 business days. Choose standard shipping and you can expect your order to arrive within 4 to 8 business days.

Below shows delivery timeframes for both metro and regional areas.

Metro:

2-3 business days (Express Shipping)

3-5 business days (Standard Shipping)

Regional:

2-4 business days (Express Shipping)

4-8 business days (Standard Shipping)

We primarily use Australia Post & Couriers Please for most deliveries within Australia.

*Please note: All shipping timeframes are based on the advertised date of dispatch. Should your item have a pre-order date (advised on the product page), this is the approximate date of dispatch and delivery of pre-order items will occur within the timeframes listed above.

If you’re located in Australia standard and express shipping may differ depending on products ordered.

Shipping options are available at check out.

Sure can! Please reach out to us at admin@rogueculture.com.au. Our dedicated consultants will investigate your request.

Please be aware that our orders are processed swiftly at our fulfilment locations, so we may have limited flexibility, but we'll certainly do our utmost to assist you.

If your order has already shipped, don’t panic! You can still redirect it via the Australia Post or Couriers Please tracking links provided on your shipping confirmation email.

*Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.

Although Australia Post quote us 2-8 business days for standard delivery, they may not always be able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.   

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post or Couriers Please.   

*Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution.

We offer free returns for 30 days from the date your order is delivered/received. 

However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return: 

1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received. 

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty. 

3. Item(s) must be returned in the original packaging, and in ‘as new’ condition.

4. You must provide a photo of your item/s prior to shipping so we can assess the condition. 

 *Please note: If you claim a refund on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price and a refund will be given for the remaining amount.  

Please email admin@rogueculture.com.au to initiate your return.